Friday, December 7, 2007

How to learn to loathe usability reviews and stop worrying

An usability review is always about issues in the user interface of a system.
It's the contrary of raving about the web site or whatever, is pinpointing design errors.
In the programming world those unavoidable errors are called "bugs" and usually are fixed without blaming anybody.
This is fine, the whole team owning the bugs and fixing them happily.

One problem I frequently found with usability reports is that the author of the UI resists the reports sayings as if it were an attack, arguing forever.

But so are those reports ...

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